Shipping Policy
Activefitz is pleased to offer our customers a delightful perk – complimentary shipping on all purchases. We believe in making your shopping experience as enjoyable and convenient as possible. Whether you're treating yourself to a single item or indulging in a complete wardrobe refresh, rest assured that your shipping is on us.
Expect your order to arrive within the standard shipping times, which vary based on your location. Upon placing an order, you will receive a confirmation email containing tracking details, allowing you to monitor the progress of your delivery. Our free shipping policy extends internationally as well, with customers responsible for any additional customs duties or taxes.
Should you wish to initiate a return or exchange, please refer to our detailed Return Policy for instructions. For any inquiries or further assistance regarding shipping, our dedicated customer service team is available here [live chat, on Instagram or +13153052012].
Activefitz is committed to providing exceptional service, ensuring your purchases reach you in a timely manner, and we appreciate your choice to shop with us. Enjoy the added convenience of free shipping on every purchase – just another way we prioritize your satisfaction.
Return & Exchange Policy
At Activefitz, we value your satisfaction and want to make your return experience as seamless as possible. Should you need to initiate a return, please do so within 14 days of receiving your order by contacting our customer service team here [live chat, on Instagram or +13153052012]. Kindly note that clients are responsible for the return shipping costs. To facilitate a smooth process, ensure that the item being returned is in its original condition with all tags attached, has not been washed, damaged, or extensively used, and is neatly packaged to prevent transit damage. For hygiene reasons, activewear must not show signs of prolonged wear, and the product should be free from dirt. Our team will conduct a thorough inspection, and upon approval, refunds or exchanges will be processed within [X] business days to the original payment method. Please be aware that certain items, such as personalized or clearance items, may not be eligible for return. For any inquiries or assistance, contact our customer service team. We appreciate your understanding and thank you for choosing Activefitz.